Cancellation & No‑Show Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 12 hours' notice.

12 hours or more notice

• Your appointment can be rescheduled to another available date and time free of charge.

• No cancellation fee will be applied.

Less than 12 hours' notice

• A cancellation fee of 50% of the scheduled treatment cost may be charged to the card provided at the time of booking.

No-shows

• Clients who do not attend their appointment without notice may be charged 50% of the scheduled treatment cost.

Card Details

• A valid card is required to secure your appointment.

• No payment will be taken at the time of booking unless a cancellation fee becomes applicable under this policy.

As a small independent salon, late cancellations and missed appointments have a significant impact on our business and our ability to offer appointments to other clients. Thank you for your understanding and support.