Appointment Policy

At Karen’s Beauty Rooms, we aim to provide a calm, professional and enjoyable experience for every client. To help appointments run smoothly and ensure fairness for everyone, please take a moment to read our Appointment Policy before booking.

1. Booking Appointments

Appointments can be made in a variety of ways:

If you book online, you will receive a confirmation email or text message. If you do not receive confirmation, please contact us and we will be happy to assist.

2. Patch Tests

Patch tests are required at least 24 hours before the following treatments:

  • Lash Tint

  • Brow Tint

  • Lash Lift

Patch tests are essential for your safety. If you arrive without a valid patch test, we may be unable to carry out the treatment.

3. Cancellation & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 12 hours' notice.

12 hours or more notice

  • Your appointment can be rescheduled to another available date and time.

  • No cancellation fee will apply.

Less than 12 hours' notice

  • A charge of up to 50% of the scheduled treatment cost may apply.

No-shows

  • Clients who fail to attend an appointment without notice may be charged up to 50% of the scheduled treatment cost.

As a small independent salon, late cancellations and missed appointments can have a significant impact on our business and limit our ability to offer appointments to other clients. Thank you for your understanding and support.

4. Arrival Time

Please arrive on time for your appointment.

If you are more than 10 minutes late, we may need to shorten your treatment or reschedule your appointment to avoid impacting other clients. Full treatment charges may still apply where appointment time has been reserved.

5. Health & Medical Information

Please inform us of any:

  • Allergies

  • Medical conditions

  • Skin sensitivities

  • Recent procedures

  • Changes to your health

  • Pregnancy

This information helps us ensure your treatment is carried out safely and professionally.

Complete your Consultation & Consent Form here.

6. Payments & Gift Vouchers

We accept a range of payment methods depending on your treatment and therapist.

  • Payment is usually taken at the time of your appointment.

  • Gift vouchers are available and can be redeemed against treatments and services.

  • Any applicable cancellation fees will be communicated clearly and handled appropriately.

7. Communication

You can contact us via:

We will always do our best to respond as soon as possible.

8. Rights to Refuse Treatment

For health, safety and professional reasons, Karen's Beauty Rooms reserves the right to refuse or discontinue treatment where we believe it would not be safe or appropriate to proceed.

We look forward to welcoming you to Karen's Beauty Rooms and thank you for your understanding and cooperation